Refund Policy

At Drisaa, we prioritize customer satisfaction and aim to ensure that your shopping experience with us is smooth and hassle-free. This Refund Policy outlines the terms under which refunds may be provided.

1. Eligibility for Refunds

1.1. Refunds are applicable under the following conditions:

  • The product you received is defective, damaged, or incorrect.
  • You initiate a return request within 7 days of delivery.
  • The product is unused, in its original condition, and returned with all tags, packaging, and accessories.

1.2. Refunds are not applicable for:

  • Products damaged due to misuse, mishandling, or improper care.
  • Custom or personalized items, unless they are defective.
  • Sale or clearance items (non-refundable unless defective).

2. Refund Process

2.1. To request a refund, please contact us at:
Email: drisaluxuary@gmail.com
Phone: 9821992142, 9537977006

Provide the following details:

  • Order number
  • Reason for refund request
  • Supporting evidence (photos of the damaged/defective item, if applicable).

2.2. Once your refund request is approved, you will be informed about the return process, including shipping instructions.

2.3. Returned products will be inspected upon receipt. Refunds will only be issued if the item meets the eligibility criteria.

3. Refund Amount

3.1. If eligible, refunds will include the cost of the product and any applicable taxes. Shipping charges are non-refundable unless the return is due to a mistake on our part (e.g., incorrect or defective item).

3.2. Refunds will be processed using the original payment method. Please allow 7 days for the amount to reflect in your account, depending on your bank or payment provider.

4. Return Shipping Costs

4.1. Customers are responsible for return shipping costs unless:

  • The product received is incorrect or defective.
  • The return is due to an error on our part.

4.2. We recommend using a trackable shipping service to ensure safe delivery of the returned product.

5. Changes to the Refund Policy

Drisaa reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with the effective date.

6. Contact Us

For further assistance regarding refunds or returns, please reach out to us:
Address: B, Panjrapore Complex, Rajgulab Shopping Center, Waniyawad, Bhuj-Kutch
Phone: 9821992142, 9537977006
Email: drisaluxuary@gmail.com

We are committed to resolving your concerns as quickly as possible!